Technology Support Specialist Position Open

Technology Support Specialist

Catholic Central High School is looking for a Technology Support Specialist to work with faculty and students implementing and supporting the school technology services and systems with a heavy emphasis on 1:1 iPad management.

Interested candidates should send a cover letter and resume to daniellebouwhuis@grcatholiccentral.org.

Qualifications:    

  • Strong interpersonal skills, both written and verbal with the ability to effectively communicate technical verbiage to all levels of users.
  • Must possess an exceptional understanding of computer hardware, operating systems, and internet services to identify and resolve technical issues for school staff. 

Purpose:  

Provides technical support and training to all school personnel, programs and students to further the ongoing integration of technology and network systems aligned with the goals of the Catholic Secondary Schools in collaboration with the Office of Catholic Schools and the Diocese of Grand Rapids.  

Reports to:  Instructional Technology Specialist at Grand Rapids Catholic Central High School

Technical Support Specialist Qualifications:

  • Minimum A.A.S. in technology related field, or equivalent education / experience with a focus on personal computer systems, technology, programming logic, and certifications achieved.
  • Minimum of six months experience in assembling, installing and upgrading personal computer systems hardware and software.
  • Knowledge of the Catholic Church, including familiarity with its structure, function, and institutions.
  • Demonstrated knowledge of remote client/connectivity software installation and use, various computer systems, basic application packages, and related technologies.
  • Strong interpersonal skills with the ability to listen and communicate effectively both orally and in writing on a one‐to‐one basis and with groups &/or individuals at all levels of the organization.
  • Demonstrated knowledge of the capabilities, applications and limitations of computers and expertise in the operation and use of computers.
  • Previous successful experiences in training, presenting information to groups and interpreting technical information.  Able to break down complex, technical language and communicate it in a manner that the general staff can comprehend.
  • A high level of special problem solving skills is required due to the technical complexity of the problems related to supporting multiple platforms. A lack of precedence necessitates development of creative solutions to problems.
  • Demonstrated ability to work independently and as a member of a team to accomplish work goals and objectives. Able to plan, prioritize, and coordinate complex multiple projects in a fast‐paced environment.
  • Excellent customer service skills regarding timeliness of response, meeting established quality standards of practice, and communication.
  • Demonstrates the ability to work with confidential data and maintain confidentiality.
  • Demonstrates the principles of continuous learning and supports the learning of others.

Preferred Certifications / Experience:

  • MCITP/MCTS, CompTIA A+ or demonstrable related education / experience
  • iPad deployment and troubleshooting, Google Apps / Admin console, Cloud Applications, Microsoft Active Directory/LDAP preferred, MS Office 2007+
  • Experience working in an educational setting preferred

Performance Responsibilities:

  • Provides technical support to resolve hardware, software and some network problems for school devices and technology systems.
  • Oversees student help desk, recruiting and managing student team in all aspects of technology support and integration including, but not limited to; classroom hardware / software support, communications, creating / maintaining knowledge base, tier 1 equipment support and troubleshooting.
  • Assists in the launch of new applications and computer systems. Problem solves to ensure that new systems and software interact with existing networks and existing peripherals.
  • Assists in maintaining and monitoring school selected content filter.
  • Assists in maintaining and monitoring school selected Mobile Device Management solution.
  • Performs repairs or facilitates service and preventative maintenance on school personal computer and other technology systems.
  • Performs personal computer and technology systems software and hardware upgrades and installation.
  • Assists schools in setting up technology systems and resolving technology and software problems as needed.
  • Provides basic ‘on-the-spot’ training to encourage learning and self-sufficiency. 
  • Collaborates with Instructional Technology Specialist and technology team to meet staff, student, and building needs.
  • Performs other duties as assigned by the Principal of Catholic Central.